Isagenix Info and Updates
Find more information here on shipping delivery estimates, out-of-stock products, Customer Care wait times, and other COVID-19-related impacts.
Our top priority remains the safety of our Customers, Isagenix Independent Associates, staff, and global community. We are taking steps to provide continued service without interruption and to uphold our no-compromise quality commitment during these unprecedented times.
Collagen Elixir Updates
Current delay time frame: 10-14 business days from date of order (plus shipping time)
Current order processing information as of March 26, 2021:
- All existing US Customer and Associate orders placed on or before March 15 have shipped.
- New member orders are fulfilled as of March 17.
- NFR Canada orders are fulfilled through March 19.
- As these orders are processed, shipment tracking information will be sent to the email address we have on file for the order.
We know waiting for your Collagen Elixir order is hard and we’re here to help keep you informed! Rest assured, we’re doing all we can to reduce these delays and are working nonstop to process orders in the order in which they were received. We promise that these little bottles of amazing are worth the wait!
Meanwhile, check out these FAQs for answers to your questions.
Collagen Elixir FAQsQ: Why are there delays receiving my Collagen Elixir?
A: We are grateful that our best-selling, award-winning Collagen Elixir is in exceptionally high demand. Due to this high demand and the historic widespread container ship traffic jam off the coast of California, we are experiencing lengthy shipping delays. You can read more about the port congestion in this article and this article.
Q: What is Isagenix doing to help with these delays?
A: While we can’t control the congestion at the ports, we can take action to uphold our commitment to always putting our Customers first. To alleviate the amount of our product involved in the ship port congestion, Isagenix is investing millions of dollars in air freight to continue moving product to our warehouses. Isagenix and our partners are working around the clock, have hired additional staff, extended hours, and are working 7 days a week to get orders to you as soon as possible. Our goal is to speed up the supply chain while maintaining our no-compromise commitment to quality.
Q: What is the current delay time frame?
A: From the date the product is ordered, delays are currently averaging 10-14 business days until it is ready to ship. Once your product is shipped, you will receive a shipping confirmation email from Isagenix with a tracking number.
Q: How long will these delays last?
A: We expect delays to last through April, but will continue to provide updates.
Q: How will I know when my product ships and where can I track my order?
A: Once your order is processed and ready for shipment, which is currently 10-14 business days from the date you placed your order, you will receive a shipping confirmation email from Isagenix. In that email, you will find your shipment tracking number from the carrier. Please keep in mind that with increased online shopping, delivery services expect to see higher-than-normal shipping volumes. Additionally, the ongoing impact of COVID-19 and inclement weather can result in longer than normal shipping times
Q: My Lifestyle Rewards for Collagen Elixir is about to process, but I haven’t received my last shipment of Collagen Elixir yet, what should I do?
A: We recommend allowing your Lifestyle Rewards order for Collagen Elixir to process “as is.” That way you know you have additional product coming even though it will take some extra time to get to you due to the delays. You can also choose to adjust your Lifestyle Rewards prior to its Adjust your Lifestyle Rewards in one of the following ways: through your Isagenix account in the Lifestyle Rewards section, using the 24/7 Virtual Assistant chat option found on the Contact Us page, or by emailing support@isagenixcorp.com. You may also choose to call Customer Care at 877.877.8111 and choose the dedicated line option for Collagen Elixir. Please keep in mind that there may be extended wait times.
Q: What happens if I run out of Elixir before my next order arrives?
A: The current delay time frame is not extensive enough to negatively impact your achieved results. If desired, you may supplement Elixir with Collagen Bone Broth because that also provides Type 1 collagen. Once you receive your Collagen Elixir order, resume consuming one serving per day, and consider placing your next product order sooner than you may need it due to the delays.
Q: How can I stay up to date on delays and who can I contact with questions?
A: Check back to this page for the most up-to-date information. If you already received your shipping tracking number, you may refer to that to check your order status. Our 24/7 Virtual Assistant chat option at Isagenix.com/contact-us can also assist you with your order status. Since our Customer Care team is currently experiencing a high volume of calls, you may experience longer-than-normal wait times. However, we have implemented a dedicated call-in option for Collagen Elixir inquiries. Simply listen to the prompts when you call Customer Care at 877.877.8111. You can also email our Customer Care Team with questions at support@isagenixcorp.com.
Product Updates
We are committed to doing our best to keep products available to you with little to no interruption during this unprecedented time but sometimes products are temporarily out of stock or discontinued.
View Out of Stock & Discontinued Product List
Customer Care
Our team is here for you. Here's how to Contact Customer Care.
As of March 25, average customer service wait time is 10 minutes.
Shipping Updates
With increased online shopping, ongoing impacts of COVID-19, and possible inclement weather can result in longer shipping time frames. Consider placing orders as soon as possible!
We are working closely with our delivery partners to minimize any impact to you as much as possible. Waiting on a package? Visit your shipping confirmation email for the latest tracking information.
Event updates
We miss you and can’t wait until we can meet again. Visit IsagenixEvents.com for more information on events.
Now Virtual with New Dates!
Celebration 2021
July 30-31
Visit the events page for more details.
Technology updates
We’ll keep you updated with current technology upgrades and outages (because hey, those happen too.)
Isagenix World Headquarters
To follow recommendations of the Centers for Disease Control and local public health departments:
- Tours of the Isagenix World Headquarters in Gilbert, Arizona, are unavailable until further notice.
- Isagenix Order Pickup is closed until further notice. Learn more.
Out of Stock and Discontinued Products
Out of Stock Products
Products on existing Lifestyle Rewards orders and packs only
U.S.
- US Complete Essentials™ with IsaGenesis™ Women and Men unavailable for individual wholesale but available for packs and on existing Lifestyle Rewards
Product Discontinuations
U.S
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Discontinued Products |
Replacement Products |
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Same components of pack as individual products |
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Same components of pack as individual products |
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Same components of pack as individual products |
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No Replacement |
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No Replacement |
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No Replacement |
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No Replacement |
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No Replacement |
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Canada
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Discontinued Products |
Replacement Products |
Discontinuation Date |
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Same components of pack as individual products |
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Same components of pack as individual products |
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No Replacement |
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No Replacement |
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No Replacement |
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No Replacement |
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Energy System |
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